When a placed tenant defaults, the guarantee response is meant to be simple, because a Glendale owner in that moment needs action, not paperwork.
Step one: You notify MoveSmart that the tenant we placed has defaulted or that the tenancy has ended early inside the guarantee window. Because MoveSmart does not collect rent, you will typically be the first to know a payment was missed, so prompt notice keeps the clock short.
Step two: We confirm the default falls within the covered period and that the tenant was a MoveSmart placement. This verification is what separates a covered claim from an excluded one, such as a self placed tenant or a damage dispute.
Step three: Under the six month replacement guarantee, MoveSmart re sources a qualified replacement tenant at no additional placement fee. We re market the unit against current Glendale district comps, screen new applicants to the same standard, and place a vetted replacement.
Step four: The new lease begins and your guarantee window continues per the placement terms.
Throughout, the eviction or formal termination process itself runs through Arizona law and your own legal channel, because MoveSmart leases and guarantees placements rather than managing tenancies. Our role in the claim is to re fill the unit with a tenant who qualifies.