Even with a policy in place, gaps can surface, and understanding them protects Glendale owners. The most common gap is a lapsed policy. A tenant buys coverage to satisfy the lease, then cancels after move-in. This is exactly why MoveSmart names the owner as an interested party at signing, so the insurer notifies you if the policy lapses. A second gap is underinsurance, where the tenant carries a liability limit too low to cover a serious loss. We address this by specifying a minimum limit in the lease rather than accepting any policy. A third gap is exclusions, such as flood, intentional acts, or certain pet-related liability, which no standard policy covers. When a claim does happen, the process is straightforward: the tenant files with their insurer, the insurer investigates, and covered liability or property losses are paid out, often sparing the owner entirely. Problems arise only when coverage is missing, lapsed, or insufficient. By requiring, verifying, and documenting coverage at the start, MoveSmart removes the most common reasons a claim ever lands on the owner instead of the tenant's insurer.