The process is simple and answer-first. First, you hand us the property and your terms. We market the Mesa listing across the channels renters actually search, schedule showings, and field applicants. Second, we screen every applicant against income, credit, rental history, and identity checks. Third, we place a qualified tenant, usually within about 18 days of going live. Our success fee is one month of rent, charged only once a tenant is placed, with $0 upfront. Fourth, the guarantee activates around that placed tenant. If the renter we sourced defaults during the covered window, the 6-month replacement guarantee means we re-market and re-place a new qualified tenant at no additional placement fee. Here is the boundary that keeps this honest: MoveSmart does not collect your rent, manage the unit, or handle maintenance. We are a leasing and tenant-placement company. The guarantee is about the quality and durability of the placement we made, not ongoing operations. You stay in control of the lease and the relationship. We carry the risk that the tenant we recommended was the wrong call, which keeps our screening incentives aligned with yours from day one.