If a tenant MoveSmart placed in your Hamilton property defaults within the guarantee window, the process is meant to be straightforward. First, you notify us as soon as the issue surfaces, ideally at the first missed payment or clear breach rather than months later, so the replacement clock starts early. Second, we confirm the situation qualifies under the guarantee, meaning it involves the tenant we sourced and qualified and falls inside the 6 month replacement window. Third, we re engage our leasing process: we re list, re market, and re qualify applicants for your unit, applying the same income, credit, and reference standards as the original placement, and we do not charge a second placement fee for this work. In parallel, you pursue any rights you hold under Ontario law. Because MoveSmart does not manage the property or collect rent, the formal eviction of a non paying tenant proceeds through the Landlord and Tenant Board under the Residential Tenancies Act, 2006, on your behalf. The guarantee runs alongside that legal track, not instead of it. The goal is to compress the most expensive part of a default, the search for and vetting of a trustworthy replacement, so your Hamilton unit returns to a qualified, paying tenant as quickly as the market and the law allow.