Question 1

How does MoveSmart Rentals work for property owners?

Accepted Answer

We are a full-service leasing and tenant placement company. We run the leasing lifecycle end to end - strategic pricing, professional marketing, showings, applicant qualification, lease execution, and a documented move-in. You pay nothing upfront. A one-time success fee is charged only once a qualified tenant signs the lease. We are not an ongoing property manager.

Question 2

How long does it take to find a tenant?

Accepted Answer

Our average placement time is 14-21 days from go-live to signed lease. This varies by city and property type, but our multi-channel marketing (40+ listing platforms), live market pricing, and large applicant database keep placements fast and qualified.

Question 3

Can I approve the final tenant selection?

Accepted Answer

Yes. You have final say on tenant selection. We present you with our top qualified candidates along with full application packages, credit reports, and our written risk summary. You approve before any lease is signed.

Question 4

What does the tenant qualification process include?

Accepted Answer

Our 7-point qualification covers: (1) government ID verification, (2) full credit report with score, (3) employment letter and pay stubs, (4) prior landlord reference check, (5) public record scan, (6) PIPEDA-compliant data handling, and (7) a written risk summary with provincial compliance flags.

Question 5

What is rental protection and how does it work?

Accepted Answer

Rental Protection is an optional partner pathway, not an in-house insurance product. We coordinate guaranteed-rent insurance through vetted carriers and validate your applicant against partner underwriting standards. Coverage, premiums, and claim mechanics sit with the carrier - we explain coverage in plain English before you opt in.

Question 6

What if I live outside the province or outside Canada?

Accepted Answer

We regularly work with non-resident owners. The owner portal, secure remote e-signing, and trust-accounted deposit handling are designed for out-of-province and overseas owners. For ongoing operations after move-in we maintain a referral network of trusted property management partners.

Question 7

Are there discounts for multiple properties or portfolios?

Accepted Answer

Yes. Owners with 3 or more units qualify for portfolio leasing pricing. Reach out to our team to discuss per-unit success fees and bulk lease-up engagements.

Question 8

Can I cancel the leasing engagement if it is not working out?

Accepted Answer

Yes. Engagements end on 30-day written notice from either party. There is no exit fee, and no clawback on a placement already earned. We hand off all applicant records and signed documents within seven days.

Question 9

What does the owner portal show me?

Accepted Answer

Your owner portal shows real-time listing analytics: views, inquiries, showing bookings, conversion rates, applicant pipeline, qualification status, and lease execution status - all updated daily. We also send weekly placement status emails until the unit is leased.

Question 10

Do I get a clean placement record at year-end?

Accepted Answer

Yes. Owners receive a year-end placement summary - signed lease, deposit trust accounting, HST disclosures, and the move-in inspection report - packaged for your accountant. We do not file taxes on your behalf; the statements are designed so your CPA has everything required for a T776 line by line.

For owners

For owners

For owners.

For owners.

For owners

For owners